FOUNTAIN VALLEY, Calif., Nov. 27, 2020 – Hyundai Motor America has resolved an inquiry by the National Highway Traffic Safety Administration (NHTSA) regarding the timeliness and scope of its 2015 and 2017 recalls involving 2011-2014 Sonata and 2013-2014 Santa Fe Sport vehicles. These recalls addressed manufacturing issues that could lead to bearing wear and engine failure.
As part of the agreement, Hyundai will pay a cash penalty of $54 million, make investments of $40 million to improve its safety operations and be subject to a possible deferred payment of $46 million dependent upon Hyundai’s compliance with a NHTSA Consent Order. The investments in its safety operations include building a safety field test and inspection laboratory in the U.S. and implementing new IT systems to better analyze safety data and identify potential safety issues.
“Customer safety is our highest priority and we are taking immediate action to enhance our response to potential safety concerns,” said Brian Latouf, chief safety officer, Hyundai Motor North America. “We value a collaborative and cooperative relationship with the U.S. Department of Transportation and NHTSA, and will continue to work closely with the agency to proactively identify and address potential safety issues. We are committed to a best in class U.S. safety office.”
Hyundai has elevated its customer service response for recalls with dedicated staff and resources. For more information on engine recalls, visit https://hyundaiengineinfo.com/.
Consumers should always check for open recalls. Hyundai owners can input the VIN number in the recall section of the HyundaiUSA.com website (http://hyundaiusa.com/recalls) or on the NHTSA website (https://www.nhtsa.gov/recalls) to determine if there are any recall repairs needed on their vehicle.
Hyundai Motor America
At Hyundai Motor America, we believe everyone deserves better. From the way we design and build our cars to the way we treat the people who drive them, making things better is at the heart of everything we do. Hyundai’s technology-rich product lineup of cars, SUVs and alternative-powered electric and fuel cell vehicles is backed by Hyundai Assurance—our promise to create a better experience for customers. Hyundai vehicles are sold and serviced through more than 820 dealerships nationwide and nearly half of those sold in the U.S. are built at Hyundai Motor Manufacturing Alabama. Hyundai Motor America is headquartered in Fountain Valley, California, and is a subsidiary of Hyundai Motor Company of Korea.
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