FOUNTAIN VALLEY, Calif., May 22, 2020 – In response to the COVID-19 pandemic, Hyundai Motor America is providing its dealer body with Clean Assurance guidelines to help safeguard the health of its customers. As communities across the country reopen, customers can expect Hyundai dealers to follow their local state, county and city guidelines that include social distancing and cleaning measures at their facilities. Most Hyundai dealerships are also now offering digital transactions and remote service to minimize contact interactions.
This approach is led by Hyundai Motor America’s Chief Customer Officer, Barry Ratzlaff, along with expert guidelines from public health officials and input from Hyundai’s global headquarters in South Korea.
“Hyundai Assurance is built on the foundation of America’s Best Warranty and represents the guiding principle behind everything we do,” said Ratzlaff. “We want our customers and owners to know that we are reinforcing our commitment to prioritize their health in this new retail and service environment. It’s been a collaborative effort with our dealer body to develop training materials, guidelines, and digital and remote services.”
Hyundai developed a video summary of its retail and service health initiative that is being shared with customers on Hyundai’s website and social media channels.
Elements of Hyundai Clean Assurance include:
Hyundai customers and owners can also take advantage of several digital and remote offerings for retail sales and service:
Customers are encouraged to contact local Hyundai dealers in their market for more details on the health measures implemented at individual dealerships.
Hyundai Motor America
At Hyundai Motor America, we believe everyone deserves better. From the way we design and build our cars to the way we treat the people who drive them, making things better is at the heart of everything we do. Hyundai’s technology-rich product lineup of cars, SUVs and alternative-powered electric and fuel cell vehicles is backed by Hyundai Assurance—our promise to create a better experience for customers. Hyundai vehicles are sold and serviced through more than 820 dealerships nationwide and nearly half of those sold in the U.S. are built at Hyundai Motor Manufacturing Alabama. Hyundai Motor America is headquartered in Fountain Valley, California, and is a subsidiary of Hyundai Motor Company of Korea.
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