Hyundai's U.S. Actions in Response to Coronavirus (COVID-19)

UPDATE: March 27, 2020: The safety, health and well-being of Hyundai employees, customers, business partners and the communities where we do business is of the utmost importance during the current coronavirus (COVID-19) global pandemic. Hyundai has established a coronavirus (COVID-19) response team at all affiliated companies to monitor the situation, minimize the risks and prepare for all potential scenarios.

The following is an update on the coronavirus (COVID-19) impact at Hyundai’s U.S. operations and the proactive and preventive measures each has taken. This information will be updated in real-time.


Hyundai Motor America

  • Hyundai Hope On Wheels® (HHOW) donated $2 million to children’s hospitals throughout U.S. to support coronavirus (COVID-19) Drive-Thru Testing Centers
    • This pandemic has created a particular threat to children with cancer, many of whom have compromised immune systems
    • Coronavirus (COVID-19) drive-thru testing provides a safe and trusted way for children who present risk factors to receive the care they need
  • Reinstated the Hyundai Assurance Job Loss Protection program
    • Hyundai will make up to six months of payments for new owners who lose their jobs and have purchased or leased their vehicle between March 14 to April 30, 2020 through Hyundai Motor Finance
    • For select new purchases through April 30 financed by Hyundai Motor Finance, Hyundai is offering 0% APR financing and deferring payments for 120 days at the customer’s request
    • Current Hyundai Motor Finance customers can defer payments up to three months if they lose their job or face a medically-related hardship before April 30, 2020
    • New TV spot on the program now running in place of all previously scheduled Hyundai TV advertising: https://www.youtube.com/watch?v=ZEcHrFkqrpM
  • Offering a complimentary three month extension of Hyundai’s Blue Link® Connected Care service, which includes SOS Emergency Assistance, Enhanced Roadside Assistance and Automatic Collision Notification, for customers with accounts expiring March 20 through the end of May
  • All employees are working from home
    • In compliance with California Governor Gavin Newsom’s “Safer at Home” order, the Hyundai National Headquarters building in Fountain Valley, CA is closed
  • Suspended all travel
  • Providing all full-time employees up to 10 extra days of paid time off for those directly impacted by the coronavirus
  • Offering short term vehicle leases for employees with college students who can benefit from temporary transportation while they are home during school closures
  • Distributed the CDC recommendations on preventative measures to reduce the spread of respiratory viruses, including coronavirus to all employees
  • Readily provided hand sanitizer and disinfecting wipes at headquarters and all of the regional offices
  • Increased the cleaning frequency of high-touch areas like door knobs/handles, elevator buttons, and counter tops
  • Restricting visitors at all Hyundai facilities
  • Suspended training sessions at all Hyundai Training Centers
  • Expanded cleaning of Hyundai press fleet vehicles and no contact vehicle delivery and pick ups
  • Cancellation or postponement of company events and programs, including no audience at the global reveal of the all-new 2021 Elantra on March 17, cancellation of the 2020 Sonata Hybrid media drive program and a dealer recognition trip, among others


Hyundai Motor Manufacturing Alabama (HMMA)

  • Extended the suspension of production until April 10 to protect the health and well-being of team members and the community, and to adjust vehicle production to match the anticipated economic impact of the pandemic
    • HMMA’s approximately 3,000 team members will continue to be compensated until April 3, 2020
    • From April 6 through April 9, team members can choose to use vacation time for compensation; good Friday, April 10, is a paid holiday
  • During this shutdown period, approximately one hundred team members will continue to be on site each day to support essential functions
  • Confirmed a case of COVID-19 among its workforce on March 18
    • HMMA notified the Alabama Department of Public Health (ADPH) of this case
    • All team members have been informed of the situation
  • HMMA suspended production in all areas, for all shifts, beginning on Wednesday, March 18, 2020
    • HMMA deployed additional sanitation measures across the entire facility and is following ADPH’s protocols for disinfecting the affected work area
  • During the shutdown, extensive cleaning of the facility will continue to provide a sanitized and safe work environment for the dedicated team members
  • Once HMMA’s environment, health, and safety team have determined that the affected area has been sufficiently sanitized all team members will be informed
  • Provided employees with the CDC recommendations on preventative measures to reduce the spread of respiratory viruses, including coronavirus, and posted signage throughout the facility
  • Readily provided hand sanitizer and disinfecting wipes
  • Suspended public tours


Hyundai U.S. Dealerships

  • Regular communications with dealerships and provided the CDC’s recommendations for preventative measures businesses should take to keep their employees and customers safe
  • Additional cleaning of dealer facilities and Hyundai vehicles in for service
  • Provided dealerships with a variety of financial assistance
  • Deferred floorplan interest, increased incentives and other accommodations for dealers who finance their floorplan with Hyundai Motor Finance
  • Dealerships closely monitoring the situation in their local communities and acting accordingly based on state, county and city ordinances

 

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