FOUNTAIN VALLEY, Calif., Feb. 13, 2019 – Hyundai’s Santa Fe received the distinct honor of most dependable Midsize SUV in the J.D. Power 2019 Vehicle Dependability Study (VDS). Released today, the annual Vehicle Dependability Study shows Santa Fe ranked highest in its class, beating out leading competitors in the 2016 model year. The Santa Fe delivers Hyundai’s recipe of bold design, high-output powertrains and a host of features to please drivers and passengers with high expectations for functionality, versatility and comfort.
(left to right) Barry Ratzlaff, vice president of customer satisfaction, Hyundai Motor America, Omar Rivera, director, quality and service engineering, Hyundai Motor America, Brian Smith, chief operating officer, Hyundai Motor America and Robert Mansfield, senior director, global automotive at J.D. Power celebrate the Hyundai Santa Fe’s win as the most dependable Midsize SUV in the J.D. Power 2019 Vehicle Dependability Study.
2016 Hyundai Santa Fe
“Long-term ownership satisfaction is a key part of the Hyundai Way,” said Barry J. Ratzlaff, vice president of customer satisfaction, Hyundai Motor America. “We strive to create vehicles that deliver quality, safety, bold design and great value. This award from J.D. Power recognizes the strong effort of our R&D, Manufacturing and Quality teams as well as our dealers who all work together to support our owners. Along with great vehicles, Hyundai also offers our customers the assurance of a great shopping and ownership experience.”
The study, now in its 30th year, examines problems experienced during the past 12 months by original owners of 2016 model-year vehicles. Overall dependability is determined by the number of problems experienced per 100 vehicles (PP100), with a lower score reflecting higher quality. The study covers 177 specific problems grouped into eight major vehicle categories.
For the 2019 model year, Santa Fe adds:
2019 Hyundai Santa Fe
Hyundai Motor America
Hyundai Motor America is focused on delivering an outstanding customer experience grounded in design leadership, engineering excellence and exceptional value in every vehicle we sell. Hyundai’s technology-rich product lineup of cars, SUVs and alternative-powered electric and fuel cell vehicles is backed by Hyundai Assurance—our promise to deliver peace of mind to our customers. Hyundai vehicles are sold and serviced through more than 830 dealerships nationwide and the majority sold in the U.S. are built at U.S. manufacturing facilities, including Hyundai Motor Manufacturing Alabama. Hyundai Motor America is headquartered in Fountain Valley, California, and is a subsidiary of Hyundai Motor Company of Korea.
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