Competition in South Korea Tests Automotive Expertise and Customer Service Skills
FOUNTAIN VALLEY, Calif., Oct. 28, 2014 – Hyundai Motor Company recently concluded its second Service Advisor Championship, a skills competition that pit Hyundai service advisors from around the world in various Olympic-style competitions and tests. The 2014 bronze medal for the written test was awarded to Jon Hess of Lester Glenn Hyundai in Toms River, N.J., which also earned him $1,000. Patrick Meagher from Hyundai of Wesley Chapel in Florida also competed for the U.S. team and received an excellent skills award.
The competition took place at Hyundai Motor Corporation International Service Technical Center in Seoul and started with more than 60 service advisors from more than 40 countries. These service advisors represent the best of the best from all Hyundai dealers globally. Service advisors work with customers to handle simple maintenance services, such as oil changes and tire rotations, as well as brake service and beyond. Mark Williams, senior manager for service retail process at Hyundai Motor America, was the U.S. team’s coach.
HYUNDAI SERVICE ADVISOR FROM NEW JERSEY DEALERSHIP EARNS BRONZE IN GLOBAL CHAMPIONSHIPtitle
Pictured from left to right - Sean Cho, Hyundai Motor Corporation - Mark Williams, Hyundai Motor America - K.R. Lee, Hyundai Motor Corporation - Jon Hess, Lester Glenn Hyundai - Patrick Meagher, Hyundai of Wesley Chapel.
“We congratulate Jon and are thrilled he was able to take home a bronze medal for the U.S. team and our dealership,” said Kerry Monica, service manager, Lester Glenn Hyundai. “The skills practiced at this event are aimed at the heart of customer satisfaction and we strive to always go above and beyond the call of duty to ensure each customer leaves our dealership satisfied.”
The Service Advisor Championship is designed to improve customer satisfaction at Hyundai service centers across the world. Improved customer satisfaction comes from having dealership service advisors compete against one another in a unique and interactive environment. The competition tests customer focused service processes and the advisors’ abilities via a multiple choice written exam, and a judged role playing scenario and interview. The tests cover everything that happens from when customer drops off their vehicle to when it is delivered back to them. The competition ultimately recognizes top performing advisors in the following areas: appointments, greeting, write-up / walk around, active delivery and follow-up.
HYUNDAI MOTOR AMERICA
Hyundai Motor America, headquartered in Fountain Valley, Calif., is a subsidiary of Hyundai Motor Co. of Korea. Hyundai vehicles are distributed throughout the United States by Hyundai Motor America and are sold and serviced through more than 820 dealerships nationwide. All Hyundai vehicles sold in the U.S. are covered by the Hyundai Assurance program, which includes the 5-year/60,000-mile fully transferable new vehicle limited warranty, Hyundai’s 10-year/100,000-mile powertrain limited warranty and five years of complimentary Roadside Assistance. Hyundai Blue Link Connected Care provides owners of Hyundai models equipped with the Blue Link telematics system with proactive safety and car care services complimentary for one year with enrollment. These services include Automatic Collision Notification, Enhanced Roadside Assistance, Vehicle Diagnostic Alert, Monthly Vehicle Health Report and in-vehicle service scheduling.
For more details on Hyundai Assurance, please visit www.HyundaiAssurance.com
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