David VandeLinde is the executive director, Retail Process and After-Sales at Hyundai Motor America. David was named executive director, Retail Process and After-Sales in March 2020 after spending several years as the Director, Dealer Service Process.
In this role, VandeLinde is responsible for leading the development of best practices for the retail sales, dealer service and wholesale parts process. This includes creating and deploying training programs in these areas to grow retail sales, improve dealer service business and service satisfaction, and increase part sales.
Previously, as director, Dealer Service Process at Hyundai Motor America, he oversaw Hyundai’s retail service process, parts planning, parts and service field ops, and parts and service training. While in this role, some of David’s accomplishments included establishing and operationalizing a platform for gathering and publishing dealer best practices, developing and publishing the first ever Hyundai Service Process Manual (the Car Care Process Guide), and revolutionizing Hyundai’s approach to field training to be more experiential.
Prior to joining Hyundai, David had retail experience as a Director at Lexus of Portland and a long career in leading roles on both the manufacturer and retail sides of the business. He served in a variety of parts, service, technical, sales, planning and marketing positions with Toyota North America, specifically for Toyota’s New York and Los Angeles regions and Lexus’ Central and Western areas. Earlier in his career, VandeLinde spent time working at Chrysler, Sears and NAPA in both customer-facing and technician roles.
VandeLinde received his Bachelor of Science in Automotive Technology, Service Management from Pittsburg State University in Pittsburg, Kan. He and his wife created the Lois Hosier and Jean Cruce Women in Technology Scholarship at his alma mater that is awarded to college women pursuing their dreams in automotive, construction engineering, plastics, graphics and imaging and workforce learning degree programs. Through the scholarship, he hopes to opens doors and opportunities for a female student to succeed and flourish in the fields of automotive and technology. He is also a member of the Board of Trustees at George Fox University in Newburg, Ore.
VandeLinde resides in Irvine, California.