Hyundai Launches Assurance Connected Care Powered by Blue Link®

>>CLICK HERE<< to view the Full New York International Auto Show Media Kit

Hyundai Becomes the First Manufacturer to Offer In-Vehicle Emergency and Vehicle Support Services Free For Three Years

COSTA MESA, Mar. 27, 2013 – Hyundai Motor America today launched Assurance Connected Care at the New York International Auto Show. As the next evolution of Hyundai Assurance, Assurance Connected Care provides Hyundai owners with proactive safety and car care services made possible by the Hyundai Blue Link telematics platform. Starting May 16, 2013, all Blue Link-equipped new vehicle purchases will come standard with three years of Assurance Connected Care service. This makes Hyundai the only manufacturer to offer built-in emergency and Car Care support services for three years at no charge.

Assurance Connected Care and Blue Link Highlights
  • Connected Care is the next evolution of Hyundai Assurance
  • Safety and Car Care features standard on all Blue Link-equipped models
    • Automatic Collision Notification and SOS Emergency Assistance
    • Enhanced Roadside Assistance
    • Car Care features: Monthly Vehicle Health Report, Maintenance Alert, Vehicle Diagnostics Code Alert, Recall Advisor and in-vehicle service scheduling
  • Three years of service standard with vehicle and transferable to subsequent owners
  • Program starts with May 16, 2013 vehicle sales


THE ASSURANCE PROMISE
Since its launch in 2009, Hyundai Assurance has represented Hyundai’s longtime commitment to its customers. “Hyundai introduced Assurance at a time when economic uncertainty was high and brands were cutting back,” said John Krafcik, president and CEO of Hyundai Motor America. “We chose to show our commitment to our customers even in the toughest of times as a way of saying ‘we’ve got your back.’ This commitment remains just as strong today as we take things to the next level with Assurance Connected Care.”

The current pillars of Assurance -- America’s Best Warranty and 5 years/unlimited mileage of 24/7 Roadside Assistance – have helped Hyundai deliver exceptional service and satisfaction to its customers. Now with Assurance Connected Care, Assurance is made even stronger, able to deliver additional confidence and peace of mind through a suite of proactive, cloud-enabled safety and car care features powered by Blue Link.



HYUNDAI LAUNCHES ASSURANCE CONNECTED CARE POWERED BY BLUE LINK® inlinetitle

Assurance Connected Care features include:

Safety

  • Automatic Collision Notification
  • SOS Emergency Assistance
  • Enhanced Roadside Assistance

Car Care

  • Vehicle Diagnostics with Monthly Vehicle Health Report
  • Maintenance Alert
  • Automatic Diagnostic Trouble Code Notification
  • Recall Advisor
  • In-vehicle Service Scheduling

Assurance Connected Care makes Hyundai the first manufacturer to include built-in emergency and vehicle support services for three years. And compared to other manufacturers, Hyundai provides the most value by offering the only complete suite of safety and car care services, with more included features than GM, Toyota, BMW and Mercedes-Benz.



HYUNDAI LAUNCHES ASSURANCE CONNECTED CARE POWERED BY BLUE LINK® inlinetitle

Starting on May 16, Blue Link-enabled new vehicle purchases will come standard with three years of Assurance Connected Care service. The service will be fully transferable to subsequent owners within three years of the date of first use.

WHY CONNECTED CARE?
Hyundai’s journey to offering Assurance Connected Care is perhaps best told through stories heard from actual Hyundai customers.

  • When Lori and Jonathan were shopping for a vehicle for their college-bound son, safety was a priority - as it would be for most parents. What they didn’t know was innovations in built-in vehicle connectivity had led to new standards in active safety, going beyond the passive structural safety and avoidance technologies in vehicles today. When a friend told them about the proactive safety features provided by Blue Link, they were convinced their son’s next car would have Blue Link. Now they have peace of mind knowing that along with emergency services, they would be the first to be contacted in the event of an accident. And if their son were ever in need of emergency help, Automatic Collision Notification (ACN) or the simple push of the SOS button could help emergency services find the vehicle’s location through GPS.
  • Marissa is a first-time new car owner. She admits to not knowing much about vehicle ownership, especially maintenance. Blue Link gives her confidence in knowing more about her car and keeping her in-the-know if her vehicle needs attention. She uses Monthly Vehicle Reports to see a snapshot of her Sonata’s health and Service Link to schedule her service appointments hands-free with a simple push of the Blue Link button and without taking time away from her busy life.

“It’s actual customer experiences like these that inspired Assurance Connected Care. We listened to customer needs and developed tools and applications that would simplify car ownership,” said Barry Ratzlaff, director of Customer Connect at Hyundai Motor America. “Hyundai Assurance Connected Care provides support so Hyundai owners don’t have to worry.”

BLUE LINK PACKAGE AND PRICING UPDATES
Updates to Blue Link packaging and pricing also will take effect with the introduction of Assurance Connected Care. Owners of Blue Link-equipped vehicles with active Connected Care service will also have the option to upgrade at a reduced price. Full pricing and packaging details will be posted on http://www.hyundaibluelink.com/ over the coming months.

ASSURANCE CONNECTED CARE FEATURES EXPLAINED

  • Automatic Collision Notification (ACN) and Assistance: Provides immediate assistance when an accident occurs and an airbag is deployed. In this event, an ACN signal, containing customer and location information, will automatically be transmitted to the Blue Link response center. Upon receipt of the signal, a Blue Link response specialist will attempt to establish voice communications with the vehicle occupants while also connecting to emergency/9-1-1 services. The Blue Link response specialist will remain on the line with the customer until advised assistance has arrived.
  • SOS Emergency Assistance: Customers request emergency 9-1-1 assistance by pressing the dedicated SOS button in the vehicle. This action transmits vehicle information and location to specially-trained Blue Link response specialists, who will assist in coordinating the dispatch of appropriate emergency assistance to the customer. The Blue Link response specialist will remain on the line with the customer until advised assistance has arrived.
  • Enhanced Roadside Assistance: Enables customers to contact Roadside Assistance via a single in-vehicle button press. Vehicle information (including location) is automatically transmitted to a response center, enabling the specialist to dispatch assistance more quickly and efficiently for vehicle assistance.
    • Vehicle Diagnostics with Monthly Vehicle Health Report: Provides a report of vehicle diagnostics and other important vehicle information in a monthly email report and web page update, starting 30 days after registering with the Blue Link service.
    • Maintenance Alert: Notifies customers in the vehicle as well as via website, email or SMS message that an upcoming service is due at various thresholds leading up to the service date. The service interval can be configured online through www.myhyundai.com
    • Automated Diagnostic Trouble Code Notification: Provides explanation and repair assistance using vehicle data and off-board diagnosis capabilities to better inform the customer of vehicle trouble alerts. A combination of in-vehicle display alerts and guided voice messages provides customers with additional instructions. Customers can connect to a live operator for further assistance including scheduling service or dispatching roadside assistance. The diagnostic data is also sent to the customer's preferred Hyundai dealer to assist with the repair process.
    • Recall Advisor: Provides pertinent recall information should a recall be initiated.
    • Service Scheduling (Service Link): Allows the customer to conveniently schedule a service appointment with a dealer from in the vehicle using Blue Link or the Blue Link iOS or Android smartphone apps.

HYUNDAI MOTOR AMERICA
Hyundai Motor America, headquartered in Costa Mesa, Calif., is a subsidiary of Hyundai Motor Co. of Korea. Hyundai vehicles are distributed throughout the United States by Hyundai Motor America and are sold and serviced through more than 820 dealerships nationwide. All Hyundai vehicles sold in the U.S. are covered by the Hyundai Assurance program, which includes the 5-year/60,000-mile fully transferable new vehicle limited warranty, Hyundai’s 10-year/100,000-mile powertrain limited warranty, and five years of complimentary Roadside Assistance. On May 16, 2013, Hyundai Assurance will be expanded to include Assurance Connected Care for all Blue Link equipped vehicles. Assurance Connected Care provides Hyundai owners with proactive safety and car care services made possible by the Hyundai Blue Link telematics platform standard for three years. These services include Automatic Collision Notification, Enhanced Roadside Assistance, Vehicle Diagnostic Alert, Monthly Vehicle Health Report and in-vehicle service scheduling.

>>CLICK HERE<< to view the Full New York International Auto Show Media Kit

For more details on Hyundai Assurance, please visit www.HyundaiAssurance.com

Please visit our media website at http://www.hyundainews.com/ and our blog at http://www.hyundailikesunday.com/

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BLUE LINK®

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Hyundai Assurance Connected Care
Mar 27, 2013

Hyundai Assurance Connected Care

Hyundai Assurance Connected Care

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Hyundai Assurance Connected Care
Mar 27, 2013

Hyundai Assurance Connected Care

Hyundai Assurance Connected Care

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